The price shown in the summary of your order box does not include shipping charges. If you choose to have your order delivered to your home, or workplace there is a charge for this service to cover our costs for packaging and to ensure a safe delivery.
We use DPD Local to deliver your order direct to your door, or workplace.
Our shipping charge includes:
- Delivery to your door, or workplace by our dedicated courier company.
- 1 hour delivery time-slot so you don’t have to wait in all day.
- Double walled cardboard box to protect your order in transit.
- Extra strong cardboard for mount only orders so they don’t bend in transit.
- Bubble wrap.
- Fragile tape.
- Labour charges to cover the cost of a member of staff to carefully pack your order to ensure a safe delivery.
To cover our cost for this service we charge a flat shipping rate of £7.95 per delivery to any UK mainland address for any shape or size parcel up to our maximum frame size. Some parts of the Scottish Highlands and other areas will be more as determined by our courier. Please see a full breakdown of our shipping charges HERE. Shipping charges will be calculated at the checkout once you have entered your postcode. At the checkout you may also select to collect your order from our factory or shop in Bedford. There is no charge for collecting from us and if you collect from our factory there is free parking outside the door.
The delivery charges above are for two attempts to the delivery address supplied at the time of order. Please note: You will incur further charges if your goods are returned to us following two failed delivery attempts. This will include a charge for the parcel to be returned to us, and a further charge to send your parcel out again. To avoid this please make sure you respond to any communication from our courier promptly. Further charges will also apply if you want to change the delivery address after we have dispatched your order.
We do not use the Post Office for our deliveries as their charges are determined by the length, width, depth, and weight of the parcel. Unfortunately we have no way of knowing how much this would be until the order is packaged and ready to send - therefore we wouldn’t be able to calculate the exact cost of shipping when you place an order, hence why we don’t offer this option.
We appreciate that for small frame orders, or picture mount only orders that our shipping charges can be prohibitive. If this is the case then we encourage you to shop locally (where possible) to save on carriage charges.
Lastly, we don’t offer free shipping as there is no such thing as free shipping! If you find a company that offers free shipping you will usually find that the price of shipping has been built into the price of the order. Therefore if you order 2 frames you will find that you have paid for the shipping twice. We only charge one flat rate for shipping for however many frames you order, which we think is a much fairer and honest way of doing business.