Read what our customers have to say about us.

All the messages below have been copied and pasted directly from the emails we receive and are set out exactly as we receive them. They are all from real people who have kindly taken the time to thank us for our service and they are all very much appreciated. Thank you!

For more great reviews from real customers please see our Trustpilot reviews by clicking on the link to the right.

For more great reviews from real customers please see our Trustpilot reviews by clicking on the link below.


We were very chuffed to receive this letter today from a happy customer.

I just wanted to email, to thank you for such a wonderful service and product.
Couldn't believe it when my 3 pictures arrived today, wasn't expecting such a quick turnaround.
The pictures and frames are just perfect (which you don't always get online)  and all for such a great price, will definitely be returning to your site in the future.

Best regards
Suzanne Hayes

Good Morning Joy/John

Sorry for late email but just wanted to say how delighted I was once again with the framed print I ordered a couple of weeks ago. I had a photo taken with an iphone when on holiday in the Whitsundays in Australia earlier this year but it was too small to have printed the size I was looking for. However I was delighted to find an identical image in your stock of prints and absolutely love the picture.I also had one done earlier in the year so this is the second one now and I will definately be back for more.

It is a pleasure to deal with such a professional company and the speed in which you processed my order was more than impressive!

Many thanks once

Kind Regards
Alison Robertson

Dear Joy,
Just received my order today and am extremely pleased with the quality and exceptional service.  It has been a pleasure dealing with your company and I will certainly use you again in the future and recommend you to friends
Best regards,
Sue Farley
PA to Managing Director

Hello there at the Picture Gallery.
Just a note to thank you for your excellent service last week. Uploaded and designed frame and mounts on Wednesday; hanging the picture on the wall on Friday! And with such excellent quality products that is a great achievement. My B/W photo is printed beautifully - just the mood I wanted.
Excellent, easy-to-use website, and so nice to get the updates on progress and delivery – and to have a one–hour delivery slot is just so useful. All businesses should be like yours! Makes me sorry I didn't need to call you in person for any queries – I'm sure we would have had a nice chat! (You guys did the 7 large exhibition prints of South American scenes for my son, Sam back in January. He picked them up from Bedford. They looked fantastic on the wall of the gallery!)
All the best to everyone involved and sure to be using you again.
Jeremy Pearson.
Hayfield, Derbs.

Hi Joy
The frames have been delivered any they are fab! Many thanks for your help, I will definitely be recommending the company to friends and family.
Take care
Jeannie Nash

picture frame received, and photos mounted. It looks superb! Thank you for such a quick service and such good products, reasonably priced.

Brian Buxton

Hello, Received the frame today and delighted. Really made up with your service. Professional throughout, communications excellent, as was tracking. Would have no problems recommending you to anyone.
Many Thanks
Tony Brodest

Hi Joy/John
Just wanted to say I received my picture on Thursday and am absolutely delighted with it! It is exactly what I wanted and I cannot thank you enough for your excellent and professional service. I opened it at work so my work colleagues have all taken note of your website and have said they will use it in the future as they were all hugely impressed with the quality and value for money.
I have some other prints I want to frame from our holiday so will definately be back in touch soon.
Thanks again for a wonderful service!
Alison Robertson

To the team at Picture Gallery
Thanks very much for your prompt and professional service.
Made my 91 year old Nan very happy getting a framed picture from her family here in Australia.
We will definitely be using your services more often.
Only one minor thing, We could not put billing address as an Australian one.
Love the fact you are in Bedford, it's where I was dragged up.

Thanks again.

Last Friday, 22 Feb, I collected a picture frame from your London Road office and I'm sending this message to say a big thankyou. I phoned mid-morning to ask a couple of questions, then ordered it online, and collected it about 4.30pm the same day.

The web-site works easily and it's good to see the frame against the wall colour. The frame is even better than it looks on-line, the price quite reasonable with no extras to pay and it was better than expected to be able to collect it the same day.

Thanks again for a brilliant, fast service. The picture now hangs on the wall and looks great ,(photo attached, would look better without flash!).

Kind regards
Roger Bowdon

I’ve been meaning to get in touch with your company ever since I ordered two printed and framed photos a couple of weeks ago. I just wanted to say how impressed I was with your service – the photos I had ordered arrived very quickly after I’d ordered them and looked fantastic, so thank you very much!
I will definitely be using you again in the future!


Excellent shopping experience. Your web site is so easy to navigate. I'd been on another web site and it was rocket science to use so your web site was recommended and it is everything I'd been told it was. Makes a huge difference when you can shop without any fuss.
Elizabeth Noble

Hiya Joy
Just a quick email to say I picked up my frames yesterday no problems, so cheers for that. I'm really pleased with them and the standard of the prints and frames is fantastic!
cheers to the guys at the warehouse, very helpful! I will definitely use you again and recommend you.
Thanks again

Happy Christmas to all at The Picture Gallery.
I just wanted to thank you for your great service. I've had three mounts made in the last couple of weeks and I'm really impressed and very happy with the results. I love your cheerful and professional service, your excellent prices, your marvellous communication, your easy to use 'design your own mount' webtool, and your welcoming shop. Thanks again and no doubt see you in the future.

Hi Joy
Thank you for getting the picture to me on Saturday.
It arrived on time and was a major talking point at our party yesterday.
The result was everything I had hoped it would be and more.
Have a great Christmas
Kind regards

Hello Joy
I have received my work this morning from your lovely driver. It is stunning! I am very impressed with it, not only with the quality, but also your service. It is hard to find good service these days and it makes all the difference.
Thank you so much!
I am very grateful.
Would it be possible for you, when you have a moment to send me a price list for prints and canvasses?
I hope you have a lovely weekend.
Thank you once again.
a very happy customer

Just a quick note to say that my pictures arrived today; fantastic service and a great courier too. I had my doubts about ordering photo framing online but I'll definitely be using you again.

Many thanks

Dear sir/madam,

I have just received my order of two framed photographs and am writing to say thank you. The service was excellent and the products look outstanding. Having worked in retail for many years I feel it is important to commend good work, as often people only comment when problems arise.

Thank you very much, once again.

Yours Elizabeth Summerscales

Dear The Picture Gallery,
Thanks very much for the wonderful picture frame I recently bought from you.
I think your website is great; it’s very very easy to use.
Being able to keep track of my order is most reassuring. The 1-hour delivery slot is fantastic.
Oh, and having your factory so close to Paula Radcliffe Way is certainly a good thing, in my opinion anyway.
I will undoubtedly be back when I need any more framing, and will recommend you to any friends who have any framing needs.
Keep up the great work,

I just wanted to thank you very much for altering my frame dimensions. The frame arrived this morning and it is perfect, the picture looks brilliant. I would not hesitate to purchase from you again or to recommend you to friends.
With very best wishes

I am sorry this is so late, but I have had some time in hospital recently. A big, big thank you for the picture - it is exactly as we wanted it. I am sure my daughter will be over the moon when she gets it at Xmas.
The whole experience of putting the picture together, ordering and your response to our phone call about glass or acrylic, the delivery on time to the hour, has been the best internet purchase experience I have had.
Keep up the good work and we will pass on your name to anyone who wants a picture.Best regards


We have now placed two orders with yourselves. One for two photo frames and one for a picture. I have been really impressed with the speed and quality of your service and wanted to say thank you. If we require any more frames I would definitely order from you again and recommend you to my friends.
Thank you
Sarah Foreman


Re Order 301
I just want to say thanks very much for my picture that I have just received. It looks fantastic. I was a bit wary of ordering this kind of thing over the Internet but I have to say the whole experience has been great. You have an excellent and easy to use website, a fast service and an impressive delivery system. I will definitely be using you again.
Once again, many thanks.

Lee Worcester
Glasstap Limited

Dear Joy and John,

Just a quick message to say thank you ever so much for the photographs – they’re wonderful. When we need the next wave of photographs printing and framing I’ll be sure to give you a call.

Thanks again

Kind Regards

Amy Victoria Sudbury
PA to Ruth Kelly
BFI National Archive

Dear Joy,

Just opened up the goods and very satisfied with the results.
Many thanks for great work.

Best regards,


Dear Joy,

I truly apologize this has taken sooooo long, I promised post reception of the picture I was gonna write you a comment for your web page, as I mentioned before I am a biologist and that makes me have a crazy lifestyle, I have been on the field for a while now. Well here it goes, I apologise for any mistake as english is my second language:
"I am a Costa Rican biologist and a amateur photographer. In my country finding, snakes, birds, rivers and awesome forest its easy, but finding good printing places, that deliver.... its close to imposible! Based on this, I have to admit that I have not done much printing in my life, so I was slightly, not to say tremendously, worried over printing and framing a picture to be delivered in ENGLAND (lets remember I live in Central America)!
So here I am and I needed to print this picture taken with a little phillips compact camera, as at the time I had to leave the big camera behind, I needed to travel light because I was walking 30 milles on a deserted beach in a National Park looking for sea turtles. A picture than more than a good artistic image it was an unforgettable memory that I wanted to send to my girlfriend in the UK on her birthday.
Knowing all this, I was starting to get really worried when I had only 5 days, to find a place that would make this simple picture look amazing and that would print and frame the image so it could be delivered on time.
All this fear went away the moment I got to talk to Joy from the Picture Gallery. She is amazing, as amazing as her company is! She did not only contact me quick with a swift answer, but she was there all the time to make sure my picture would be the best present and that it would be delivered on time.
Once I selected the printing size and frame I wanted, due to my inexperience in doing this things over the internet, I used my billing address as the delivery address, meaning my present was now suppose to be sent to Centralamerica! Catastrophe!! Its what come to my mind, but no! Joy was there to correct this error immediately... Im telling you this company is awesome!
Humanized, quick, adaptable with a need to satisfy the client, this company made my girlfriend birthday gift a reality. And even more it gave me a fantastic high quality printing with a flawless frame and mounting! It was a great experience to feel that even though I was across the atlantic, Joy made me feel like if I was on their store in England!
There is more things I can say, but the point is, that a fantastic costumer service, great quality images and a courtesy that goes beyond duty, makes this company the best!
Thank you, Joy and the Picture Gallery"
Andrés Jiménez Monge
Costa Rica
Fantastic testimonial :) Echoes my experiences with the Picture Gallery too (although I live just down the road instead of in Central America).

Joy and Graham run a true family business with customer service second to none. They've both helped me enormously in turning the pictures from files on a memory stick to the beautifully printed, mounted and framed pictures now hanging in my first solo exhibition.

Thank you guys!
Lisa Garrard-King
Good morning Joy,

I just wanted to say thanks so much for sorting out this order for me and for your advice. I am really pleased with the final result. I hope it was worth your while doing such a small order - as I'd really like to use your services again in the future.
Best wishes
Rosie Steele

Hi Guys,

I just wanted to say thank you for the superb service I received from your company. Not only did you do a brilliant job but pulled out all the stops to get my order to me within 24 hours. I couldn't believe I ordered it on Thursday morning and I received it on Friday morning in time for my wife's birthday on Saturday. Now that's what I call service!

My wife was over the moon with the framed canvas and I will definately be back for more.

Many thanks once again, you saved my bacon!


Hi All,

My order arrived today and it's fantastic! Just what I wanted, and it's now on my wall!

Many thanks to all involved for a great service.

Zara Bellington


Dear John,

The photographs have arrived and they are perfect. Thank you for doing a great job.

Many thanks.

kind regards Simon

Hi Joy,

Sorry for not getting in touch sooner. Just wanted to say thank you for sorting out the picture framing, it looks great and I'm actually quite surprised the photos turned out OK from the phone camera! Anyway if I have anymore photo framing related things in future I'll definitely be in touch and will pass your website details onto anyone I know who needs it too.

Thanks again Max

Good Afternoon Joy & John,

Just a quick message to say thank you so much for the framing that you did for me. The final product looked fantastic and you were both a pleasure to deal with.

Once again, very many thanks.

Kind Regards Georgie Fuller

John frames arrived yesterday. Thank you very much. 1st class service at a proper price cheers Graham Stone
My order arrived safely and I am delighted with the frame. Many Thanks. J Hutchinson

Hi John,

I just wanted to let you know that the frame mounts arrived today. They sit really well in the frames and the photos fit perfectly. Also, I wanted to say that the level of service given by your company was superb. I contacted 6 companies that I found on Google to get a quote and you were the only one that came back with a price. The others just sent an automated email telling me to look at their website or didn't bother to respond at all. In addition, the packaging of the mounts and the delivery was second to none. Nowadays this level of service is a rarity!

Best Regards


Dear Joy,

I just wanted to say a big "thank you" for the fantastic framed photos you done for me. Thank you so much for all your help and advice, I now have exactly what I wanted thanks to you. I have passed your details onto my friend as she is also interested in having some of her images printed and framed for her new house.

Thanks once again, Lucy

Hello Just wanted to say received the picture frame today, very impressed with the packaging, delivery and quality of the frame. It's on the wall and looks great! Excellent personal service, thank you, would definately recommend your company. Also thanks for replacing the frame I originally ordered (the silver one) with the pewter one at no extra cost - completely understood you weren't able to deliver the original one sooner, but feel lucky I actually got my first choice. Going to browse and get some canvasses ordered shortly.

Thanks & feel free to use as a testminonial. ND

I received the frame I ordered yesterday and I just wanted to say thank you very much, it was brilliantly packed, arrived really quickly, was exactly what I ordered and my photos look beautiful in the frame. You offer an excellent service and I will certainly recommend you to others!!

Thank you once again.

Louise Gayle

Hello to all of you.

I would like to say that I am absolutely thrilled with my 3 digital prints and frames that you have done for me. I recieved them on Friday and I have to say you were very quick and thorough. I was absolutly amazed at how well you have printed them, they look superb and so much better than I thought they would turn out. The frames are stunning and compliment the pictures beautifully. I thank you also for framing them for me as these are for a charity art show in May and to be honest, I know I wouldn't have made them look as good. I will definitly be using your company again and recommending to all that would like a good quality, quick deliverer and friendly service. You are star people and long may you reign. Many thanks Sammi

Hi Joy,

Thank you so much for all your help and explaining what to do in Adobe Photoshop to enhance my images, like you say it's easy when you know how! There aren't many companies that would take time to help like you did and I really appreciate your time and patience. The images you printed, mounted and framed for me look stunning and I will definately be back for more.

Many thanks,

Denise Jackson


Just wanted to let you know my multi picture frames arrived today and they were so well packaged it took me 15 minutes to get into them! I am over the moon with the frames, they are exactly what I was looking for and I have told all my friends about your site as I think it is brilliant:)

Thanks once again, Stacey Fellows

Hi John,

Just wanted to say a big thank you for the framed photos. I wasn't sure how they would turn out but thought I would give your company a try. I am pleasantly surprised how well they came out and the mount colour you suggested really does compliment the pictures a treat. Thanks for all your help, it was a pleasure dealing with you, I will be back!

Kind regards,

Matt Pilsbury

Hi Joy,

A quick note to say thanks for the frames. I picked them up fine last week and got round to sorting out the pictures today. They look great and were just what I was after.

Best regards


Customer feedback from our shop in Bedford from a customer that lives in Spain.

Hi there,

just a quickkie to say a very big thankyou to the lady who helped me with a couple of beautifull photos of Bedfords Riverbank earlier today, i think it was her father who took them if that helps sort out who it was. Apart from the fact she is absolutely fantastic to look at anyway, she was v helpfull and friendly and an asset to your business. Also id like to pass on to the photographer that i grew up in bedford but moved abroad and to this day i still miss the town and the image of the riverbank that he captured brought a tear to my eyes when i came over to visit and saw it in your window last June. Now there will be a print on my wall at home that everytime i pass it will bring back memories! So a big thankyou for having beautifull photo's in the frames and beautiful staff in your store:) Zak.

We replied and received this email back. (The lady they were talking about is our daughter who manages our shop in Bedford).

Thanksyou for the reply :) Reading what you have said, its great that there is space in Bedford's center for a small family business and not just the large chain stores you can see in any town. Like you said the river does have fond memories for me as so many others, from the time i was a nipper and in the sea scouts to being older and enjoying the River Festival. Im not an arty sort of guy which is even more of a credit to your husband as his images struck a chord with me and im not the sort of person that would normally take notice!! Next time im back in UK im going to order one of the canvases (but not in the frame so i can fit it in my case) :) Thankyou for taking the time to respond to me and once again thanks to your daughter for brightening my day.

Cheers Zak